nk ok handles your information with a clear purpose: to run your wallet, process transactions through bKash, Nagad, Rocket or Bank Transfer, and keep your account secure. This policy tells you exactly what data we hold, how long we keep it, and what you can do about it — access to our platform depends on your local law and eligible regions.
Account data explained
bKash and Nagad transaction records
Your rights, clearly stated
Contact route published
POLICY SCOPE DETAIL
How We Handle Your Information at nk ok
When you create an account with us, we collect the details you enter during registration — your name, contact information and the payment method you choose to link, whether that is bKash, Nagad, Rocket or Bank Transfer. We also collect technical data: device type, browser session identifiers and the pages you navigate inside the lobby. This information has one core job — it lets us process your deposits and withdrawals, verify your identity against the account, and show you the correct wallet balance at all times. We do not sell your personal data to third parties. Aggregated, non-identifying data may be used to improve how the lobby loads on mobile, which game categories surface first and how the payment flow behaves for accounts using Nagad or Rocket. We retain transaction records for the period required under applicable financial compliance frameworks, and account-level data for as long as your account remains active or as required by the jurisdictions in which we operate. If your account is closed, we follow a defined retention schedule before purging personal identifiers. Our cookie use is limited to session management and fraud-signal detection — we do not deploy third-party advertising cookies without your consent. All data is stored on servers with encryption at rest and in transit.
bKash deposit record
Nagad transaction log
Rocket withdrawal history
Bank Transfer reference
Session identity token
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy covers data we hold directly inside nk ok — your account profile, wallet activity and session records. It does not extend to third-party services you access through links on this site, and it does not govern how payment processors such as bKash or Nagad handle data on their own platforms. Understanding the boundary helps you know who to contact when a question relates to a transaction versus your account record.
Account Access
Covers the personal and contact details you submit at registration and any updates you make in your account settings. This includes your linked payment method identifier, such as a bKash number registered to your account.
Transaction Records
Covers deposit and withdrawal logs recorded inside our system for your bKash, Nagad, Rocket or Bank Transfer activity. The underlying payment processor holds its own separate record governed by its own privacy terms.
Site Content
Covers behavioural data tied to how you navigate the lobby — game categories opened, session length and device type. This data is anonymised for site performance purposes and is not linked to your identity in any published report.
Third-Party Services
Does not cover external platforms, game studios whose titles appear in the lobby, or any service reachable by leaving nk ok. Those services carry their own data terms and we have no control over how they collect or store information.
YOUR ACCOUNT RIGHTS
Practical Steps for Reviewing or Correcting Your Data
You have concrete actions available to you under this policy. The first is access: you can request a summary of the personal data we hold on your account by contacting us through the support route published on this site. We aim to respond within a reasonable timeframe, though the exact schedule depends on the volume of requests and the complexity of your query. If any detail is incorrect — a name, a contact number or a payment method reference — you can update certain fields directly in your account settings page. For changes that require identity verification, follow the instructions shown in the account page rather than contacting support first, as the self-service route is faster. If you believe data we hold is excessive or incorrectly retained, you can raise that as a formal question through our support channel. We will review the record and respond with either a correction, a deletion confirmation or an explanation of why retention is required. Availability of these rights in your specific region depends on your local law.
Review Your Records
Submit a data-access request through the support route on this site. We will locate the account record and return a summary of the personal data held against your registered details.
Correct Account Details
Open account settings to update your contact information or linked payment method reference. Fields requiring identity checks will display verification instructions directly on the page.
Raise a Data Question
If you believe a record is inaccurate or retained longer than necessary, contact support with your account reference. We review each case individually and confirm the outcome in writing.
Request Account Closure
Account closure requests are handled through support. Once processed, we follow our retention schedule for transaction data before removing personal identifiers from active systems.
CONTACT OUR TEAM
How to Reach Us About This Policy
Privacy questions are handled through the same support routes we publish for account help. Use the channel that works for your situation — live chat for quick clarifications, email for formal written requests, and the on-site contact form if you need to attach supporting account details. We do not publish phone numbers or addresses for privacy queries; the routes below are the ones actively monitored.
Live Chat
Open the chat widget from any page on nk ok. State your account reference and the nature of your data question so the agent can locate your record quickly.
Email Support
Send written privacy requests, including data-access or correction queries, to the support email address listed in the Contact section of this site. Include your registered account details.
On-Site Contact Form
Use the contact form on nk ok to submit a structured request with any attachments. Select the privacy or account category so the request routes to the right team.
DATA HANDLING STANDARDS
How We Protect and Manage What You Share With Us
Our data handling is built around the practical needs of an account that processes bKash, Nagad, Rocket and Bank Transfer transactions. Security, retention and access control are not optional features — they are the mechanics that keep your wallet functioning correctly.
Encryption in Transit and at Rest
All data moving between your device and nk ok is encrypted. Stored account and transaction records are held under encryption at rest, meaning they are not readable in plain form if the storage layer is ever accessed without authorisation.
Cookie and Session Management
We use session cookies to keep you logged in across pages and to detect anomalous activity patterns. We do not deploy third-party advertising trackers without your explicit consent. You can review cookie settings through your browser at any time.
Retention and Deletion Schedule
Transaction records are kept for the period required by applicable financial compliance rules. Personal identifiers tied to a closed account are removed according to our defined deletion schedule — we do not hold data indefinitely after account closure.
Policy Updates and Notification
When this policy changes in a material way, we publish a notice on nk ok before the change takes effect. Continuing to use your account after the notice period means you have seen the update. Past versions are available on request through support.
POLICY FAQ
Common Questions About Privacy at nk ok
These are the questions we see most from account holders in Bangladesh. If your question is not answered here, use the live chat or email route listed in the support section above.
What personal data does nk ok collect when I open an account?
We collect the information you enter at registration: your name, contact details and the payment method you link — such as a bKash or Nagad number. We also log technical session data like device type and browser identifier to keep your account secure during each visit.
Does nk ok share my data with third parties?
We do not sell your personal data. Anonymised, aggregated data may be used internally to improve lobby performance. Payment processors like bKash and Nagad receive only the reference data required to complete your transaction — they are governed by their own privacy terms.
How do I see what data nk ok holds on my account?
Submit a data-access request through live chat or email support with your account reference. We will locate your record and return a summary of the personal data held. The response timeline depends on current request volume and query complexity.
Can I correct wrong information on my account?
Yes. Open your account settings page to update contact details or your linked payment method. Fields that need identity verification will show the required steps directly on the page — follow those instructions rather than contacting support first, as the self-service route is quicker.
How long does nk ok keep my transaction records?
Transaction records are retained for the period required under applicable financial compliance rules in the regions we operate. Personal identifiers on closed accounts are removed on our defined deletion schedule. Contact support with your account reference if you have a specific retention question.
Does this policy apply to how bKash or Nagad handles my payment data?
No. This policy covers data we hold inside nk ok — your account record and our transaction log. bKash, Nagad, Rocket and Bank Transfer each operate under their own privacy terms. We have no control over how those services store or process data on their own platforms.
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