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These terms set out the rules between you and nk ok when you open an account, place a wager or move funds through your wallet. Access to our platform depends on your local law and the region you are connecting from.
By creating an account on nk ok, you confirm that you have read these terms and that you meet the eligibility conditions required in your region. We do not offer services where local law prohibits online wagering, and it is your responsibility to verify that access is permitted where you are. Your account wallet — whether funded through bKash, Nagad, Rocket or Bank Transfer — is governed by these terms for every deposit, withdrawal and transfer action you initiate. We record each transaction against your account history, and that record is the reference point if a discrepancy is raised. We may amend these terms at any time. When we do, the revised version replaces the previous one from the date of publication. Continued use of the platform after a change is posted means you have accepted the updated terms. If you disagree with a change, the correct step is to stop using the account and contact our support team to close it. We will not apply a retroactive change to a completed transaction without notifying you through your registered contact details first.
These terms govern the relationship between you and nk ok across four distinct areas. Understanding where this policy applies — and where it stops — helps you know which rules are ours and which belong to a third party.
Rules covering registration, login, identity verification and account closure fall entirely within this policy. If access to your account is restricted or suspended, the terms here define how that decision is made and how you can dispute it.
Every deposit, withdrawal and balance movement through your nk ok wallet — including payments via bKash, Nagad, Rocket or Bank Transfer — is subject to these terms. Transaction limits and reversal conditions are set out in the account section of the platform.
Game content, lobby pages, promotional notices and editorial copy on nk ok are covered by these terms for permitted use. You may not reproduce, copy or redistribute any content from the platform without written consent from us.
Game studios, payment processors and any external services accessible through the platform operate under their own terms. nk ok is not responsible for the policies of third-party providers, and these terms do not override or extend to those services.
You have several practical options when it comes to your account data and your standing under these terms. Knowing how to use them means you stay in control of your own record. Your transaction history is visible inside your signed-in account area at any time. Each entry shows the amount, method and status of the action — whether it was a bKash deposit, a Nagad transfer or a Bank Transfer withdrawal. If a transaction looks incorrect, the first step is to note the transaction ID shown in that record before contacting support. Account details such as your registered contact information can be updated through the account settings page. If a correction requires identity verification, the steps and documents needed are shown inside the settings screen. We do not process detail changes over chat without that verification step being completed first.
Open the transaction history inside your signed-in account to see every deposit, withdrawal and balance movement logged against your wallet, including the payment method and current status of each entry.
Update your registered contact information through account settings. Where a change requires identity verification, the required steps are shown on screen. We do not bypass that process for any request.
If a term is unclear or a policy decision affects your account, you can raise it through our published support routes. Keep the relevant transaction ID or account reference ready before you get in touch.
To close your account, contact support directly. Any remaining wallet balance must be withdrawn to your verified bKash, Nagad or Bank Transfer account before closure can be completed.
If you have a question about these terms, a transaction dispute or a request to update your account details, use one of the published routes below. Have your account reference ready when you get in touch so we can locate your record without delay.
Start a live chat session from the support link inside your signed-in account. This is the quickest route for transaction questions and account access issues.
Send a written query to the email address listed on our contact page. Include your registered account email and the transaction ID if your question relates to a specific wallet movement.
Our help centre covers common questions about account rules, wallet verification and policy scope. Check there first — many terms questions are answered without needing to open a support ticket.
We keep your account data in accordance with these terms and our privacy policy. Here is how each area works in practice so you know what we retain and who to contact if something needs to change.
We retain records of every wallet transaction — bKash, Nagad, Rocket and Bank Transfer — for the period required under our operating policy. You can view your own record at any time in the signed-in account area.
We use cookies to maintain your session, remember your account preferences and analyse how the platform is used. You can manage cookie settings through your browser, though some features require session cookies to work correctly.
Your login credentials are your responsibility. We will never ask for your password through chat or email. If you suspect unauthorised access to your account, use the account settings page to change your password and contact support immediately.
To request a correction to information we hold about you, or to ask about data retention periods, contact us through the published email route. We will confirm receipt and respond within the timeframe set out in our privacy policy.
These are the questions we hear most often about account rules, wallet terms and your rights under this policy. If your question is not covered here, use the support routes listed above.
Yes. Every wallet movement through your nk ok account — including bKash deposits, Nagad transfers and Rocket payments — is governed by these terms. The transaction record in your account history is the reference for any query about a specific payment.
When we revise these terms, the updated version is published on this page and takes effect from that date. Continuing to use your account after the change is posted means you accept the revised terms. If you disagree, contact support to close your account before you next log in.
Access depends on your local law and the region you are connecting from. It is your responsibility to check whether using the platform is permitted where you are. We do not offer services in regions where local law prohibits online wagering.
Open your transaction history in the signed-in account area and note the transaction ID for the entry in question. Then contact support through live chat or email with that reference. We will review the record and respond through your registered contact details.
Yes. Send your request through the published email route with your registered account email and the specific detail you want corrected or removed. We will confirm receipt and handle your request in line with our privacy policy and applicable data handling rules.
Using the platform in a region where access is not permitted, sharing account credentials, misrepresenting your identity during verification, or attempting to manipulate wallet transactions are all considered breaches. We may restrict or close an account where a breach is confirmed, and the terms set out the process we follow.